Security Awareness Simulation — Authorization & Consent

How Intelligent Automation, LLC obtains written authorization and participant consent before it sends any simulated phishing, smishing (SMS), or vishing (voice) message as part of a security-awareness training program.

1. What this program is

Intelligent Automation operates an authorized security-awareness training program. As part of it, we send simulated scam messages — mock phishing emails, simulated smishing (SMS) messages, simulated vishing (voice) calls, and QR-code exercises — to people whose organization has enrolled them, so they learn to recognize and safely handle the real attacks they face every day. This is the same category of service offered by established vendors such as KnowBe4, Proofpoint, and Cofense.

These messages are training exercises, never real attacks. They are sent only to enrolled, consented participants, and each one leads directly to educational coaching that explains it was a test and how to spot the warning signs.

2. Authorization — required before any campaign

Before a single simulated message is sent, the participating organization (the "Client") provides IA a signed written authorization confirming that it:

• owns, or is legally authorized to conduct security testing against, the phone numbers, email addresses, and devices that will be enrolled;
• authorizes IA to deliver simulated phishing, smishing, and/or vishing content to the enrolled participants for training purposes; and
• has a lawful basis for that testing under its employment or enrollment terms with those participants.

IA enforces this in the platform: no signed authorization on file, no campaign. The authorization identifies the scope of the engagement and is retained as the record of consent.

3. Participant consent

Participants in an organizational program are employees or members of the enrolling Client who have consented to security testing through their employment, membership, or enrollment terms. The Client is responsible for informing its participants that security-awareness testing is part of the program.

We also offer an individual (consumer) training track that is strictly opt-in: a person enrolls themselves — or a family member with that person's permission — to receive practice scam messages. No individual is enrolled without a deliberate opt-in.

4. What we never do

• No unsolicited messages. We send only to enrolled, consented participants covered by a signed authorization. We never message the general public.
• No spoofing. We send only from telephone numbers and sender identities that are registered to IA. We do not falsify or "spoof" another party's number.
• No impersonation of real institutions. Sender names and message content use generic or fictitious identities. We do not impersonate a real, named bank, carrier, retailer, or government agency.
• No collection of real credentials or sensitive data. The link in a simulated message leads to a page hosted on a domain IA owns. That page immediately discloses that the message was a simulated security test and presents coaching. It records only whether the recipient interacted (a simple "clicked" event). It never requests, collects, transmits, or stores real passwords, one-time codes, Social Security numbers, banking or payment details, or any other sensitive information. Simulated voice calls likewise capture no sensitive data.

5. Opting out

Any participant may opt out of simulation messages at any time:

• SMS: reply STOP to any message to stop further messages; reply HELP for assistance. STOP and HELP are honored on all of our messaging.
• Any channel: contact IA at info@intelamation.com or (888) 711-4521, or ask your organization's program administrator to remove you.

We honor opt-out requests promptly. Message and data rates may apply to SMS. See our SMS Terms of Service and SMS Privacy Policy.

6. Data and privacy

We store only the minimal interaction data needed to run the training and report results to the Client (for example, whether a message was delivered and whether the recipient clicked). Simulations do not capture credentials or other sensitive personal data. For full detail on how we handle information, see our Privacy Policy and SMS Privacy Policy.

7. Contact

• Email info@intelamation.com
• Call (888) 711-4521
• Write to: Intelligent Automation, LLC, 336 US Highway 46, Fairfield, NJ 07004