The CEO who wrote the playbook the rest of the industry forgot to write.

David Levin is the Chief Executive Officer of Intelligent Automation — a U.S.-based Managed Cybersecurity Service Provider serving small and mid-market businesses across the Northeast and beyond. For more than two decades, he has been on the inside of the MSP industry — building companies, hiring operators, defending clients, and watching too many small business owners get burned by the same handful of avoidable mistakes.

This book is the conversation David has been having with prospects, customers, and friends for years — finally written down. Not a sales pitch. Not a vendor brochure. A fellow business owner sitting across the table from you, telling you exactly what to look for, what to ask, and what to walk away from.

If you've ever wondered whether your IT provider is still pulling their weight — or whether you'd even know how to find a better one — David wrote this book for you.